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RETURN POLICY

Fun F/X Internet Return Policy

 

Fun F/X Inc. wants to help you have fun and be safe. Below are some guidelines we've developed to help you choose the right sized costume.

Many of our costumes are "one size fits most." Others are offered in multiple sizes. Because each costume style is sized differently, please consult the costume's detail page for a list of available sizes.

General Fit Guidelines:

  • If you are deciding between two sizes of a costume, we generally find our customers are happier with the larger size.
  • Bodysuit costumes (i.e. superheroes) are often designed to be tight fitting. If this does not appeal to you, consider ordering a larger size.
  • Many of our costumes have elastic waists that allow for some stretching.
  • Consider the weather. If you or your child may be wearing a coat underneath the costume, consider buying a larger size to accommodate the coat.

Please note: costume styles are subject to change without notice, due to the manufacturer’s production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

HALLOWEEN CANCELLATION POLICY: During our busy season (September & October), once an order is placed it starts an automated process and cannot be canceled. If you have placed an order and decided that you no longer want it, you will have to wait until you receive it, obtain a return authorization number from our customer service department and ship the item back to Fun F/X Inc. The 15% restocking fee will still apply.

RETURNS

Most companies in our industry follow the standard of no return or exchanges. At Fun F/X we stand behind our products and the satisfaction of our customers.

We understand that there are circumstances when an item needs to be exchanged or returned, so we have developed the following return policy.

Most items can be returned or exchanged within 14 days from the delivery Date.

The following stipulations apply.

A Return Authorization Number is needed for any returns shipped back to us.

Please contact us directly at (574) 272-7890 - Or you can e-mail us at tracie@funfx.com. Send your e-mail address and include the following information.

 

 

 

  • Your order number
  • A brief description of the problem
  • Any item damage or shortage, if applicable
  • Contact information including e-mail and phone number.

 

Make sure to read the return policy below before ordering and try on the costume as soon as you receive it.

Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.

Any return received with missing items or without original packaging will not be credited.

Return must be received within 14 days of initiating a return authorization.

All item(s) must be returned via a traceable method with delivery confirmation to assure we receive your package. The Return Authorization Number (RAN) must be written clearly on the outside of the box.

Returns are generally processed within a week of receiving the product back. During Halloween season (September, October and November) this process may take up to 4 weeks.

The Following Items Are NEVER Returnable:

  • Special Ordered Items - including all Mascots.
  • Any item that has been worn, used or altered
  • Items with missing or damaged packaging.

The following items are ONLY returnable if they are in their unopened, original packaging. Items must not have been worn, used or altered in any way.

  • Undergarments / Socks and Stockings- Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
  • Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.) Remember, please make sure that your shoes fit and are comfortable before you use them. Shoes that show obvious wear or are missing the original packaging are not returnable.
  • Video tapes / DVD’s / CD’s
  • Eye lashes / Wigs / Beards / Facial hair or any other artificial hair - Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable.
  • Prosthetics / Fangs or any other fake teeth - Must be returned in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed are NOT returnable.
  • Cosmetics - Must be returned UNUSED in the unopened and sealed package; products in zip-lock bag style packaging or any bag/box that is not factory sealed are NOT returnable.
  • Party Supplies
  • Magic Tricks – The true value in magic is the secret. Once this has been discovered the value is taken away. Magic items are only returnable if unopened and sealed; products in zip-lock bag style packaging or any bag/box that is not factory sealed is NOT returnable. Defective items are exchanged only for same.
  • There is a minimum 15% restocking fee, if more than 5 of one item is ordered and subsequently returned.

If you have any questions about the guidelines for a specific product, please contact Customer Care.

Any item returned that falls outside our normal return guidelines is subject to a minimum 15% handling charge. Please double-check that you have included all of the costume and packaging prior to mailing your return to our warehouse. This includes unauthorized refused packages.

 

 

 

How long will it take to receive my refund after I return a product?
When Fun F/X Inc. receives your return, we will review your request and apply your credit as soon as possible. We will send you an e-mail when your refund has been credited to your credit card account.

NOTE: Returns are generally processed within a week of receiving the product back. During Halloween season (September, October and November) this process may take up to 4 weeks.

 

How do I return an item?

 

Who pays for return shipping?
After you initiate a return by phone or email, we will provide you with specific return instructions. If the product is being returned because it was received defective, the box arrived damaged or we sent you the incorrect merchandise, we will send you a return address label by e-mail that provides pre-paid shipping by United Parcel Service (UPS). Otherwise, you will be instructed to return your package pre-paid via any carrier you choose. We recommend you insure your package and use a carrier that allows package tracking.

If you need a different size or costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This is because the desired item may be out of stock by the time we receive your return and to ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including shipping and handling.

If you choose to call/email us about your return, please provide the following information:

  • Your e-mail address
  • Your order number
  • A brief description of the problem
  • Any item damage or shortage, if applicable

All web initiated requests will receive an automatic confirmation followed by an email confirmation. Please contact us directly at (574) 272-7890 (between the hours of 10am-6pm Monday-Friday Eastern Time).


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